Refund policy

Thank you for shopping with us. We are committed to providing quality products and service. Please read our policy carefully before placing an order.

Refund Policy

We only offer refunds if there is an error on our side, such as:

• Wrong item shipped
• Defective or damaged item received due to our mistake

To be eligible for a refund:

• You must contact us within 7 days of receiving the item
• Provide your order number and clear photos of the issue

Important:

• Refunds are not allowed once an order has entered production.
  Our products are custom-made, and once your order is in process, we are unable to cancel or refund it.

We do not offer refunds for:

• Change of mind
• Incorrect details submitted by the customer (e.g., wrong name, address, or product selection)
• Orders already in production or shipped
• Courier errors, delivery mishandling, or lost/stolen packages after successful delivery confirmation — these situations are outside of our control. Once a package has been handed over to the courier, it becomes the courier’s responsibility. Customers are encouraged to contact their local courier directly for delivery-related issues or claims.

Return Policy

Returns are only accepted if:

• The product received is damaged, or
• There is a mistake on our part

If you believe your item qualifies, please contact us within 7 days of receiving your order. We will review the issue and provide return instructions if applicable.

We do not accept returns for:

• Change of mind
• Customer error
• Unwanted gifts or dislikes

Contact Us

If you have any concerns or need assistance, please contact us.

We appreciate your understanding and support.