Frequently Asked Questions

Question: How long does production take?
Answer: 1-2 business days on average

Question: How long does shipping take?
Answer:

• For US orders, please allow 1-2 business days for production. Once shipped, delivery typically takes 3-5 business days. In most cases, 90% of our packages arrive earlier than the estimated delivery date.

Question: I made a mistake with my order info, how do I correct it?
Answer: Kindly email us within 3 hours while your order is still in production stage. Once the order has been shipped, we can no longer make any changes.

Question: How do I cancel an order?
Answer: If you wish to cancel your order, please contact us as soon as possible after placing it. We can only cancel orders that have not yet been processed for production.
Once your order has entered the production stage, we are unable to cancel it, as each item is made to order.

To request a cancellation, email us.

Question: How do I track my package?
Answer: You will receive an email with your tracking number and the courier information after the order has been made and shipped out!
To check the status of your order, please visit our Order Tracking page.

Question: My order has been marked as delivered but I have not received it.
Answer: Please follow these instructions:

1. Double-checking your mailbox (If owned).

2. Sometimes the order get delivered 1 or 2 days after the scheduled delivery. So we please ask you to be patient.

3. You can call the local post office with your tracking number and ask for a more detailed report on your order.

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